Privacy Policy

At Soul Serenity Candles, we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data in accordance with the General Data Protection Regulation (GDPR).

Information We Collect

1. Personal Information: We may collect personal information such as your name, email address, postal address, and phone number when you make a purchase, subscribe to our newsletter, or interact with us through our website or social media channels.
2. Payment Information: If you make a purchase through our website, we will collect payment information, such as your credit card details, to process the transaction. This information is securely stored and processed by our trusted payment processor.
3. Browser and Device Information: We may also collect information about the device and browser you use to access our website, such as your IP address, browser type, and operating system. This information helps us improve the user experience and monitor website performance.

How We Use Your Information

1. Fulfilling Orders and Providing Customer Service: We use your personal and payment information to process and fulfill your orders, handle returns and exchanges, and provide you with customer support.
2. Communicating with You: We may use your contact information to send you updates, newsletters, promotions, and other communications related to our products and services. You can opt-out of these communications at any time.
3. Improving Our Services: We analyze anonymized data about how you and other users interact with our website and use our products to help us improve our offerings and enhance the user experience.
4. Complying with Legal Obligations: We may use your information to comply with applicable laws, regulations, and legal processes, such as responding to court orders or subpoenas.

Data Security

We take various measures to protect the security of your personal information, including using encryption technology and following industry-standard practices. However, please note that no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Your Rights

Under the GDPR, you have the following rights regarding your personal information:

• Access: You have the right to request a copy of the personal information we hold about you.
• Rectification: You can request that we correct any inaccurate or incomplete personal information we have about you.
• Erasure: You can request that we delete your personal information, subject to certain exceptions.
• Restriction: You can request that we restrict the processing of your personal information in certain circumstances.
• Objection: You can object to the processing of your personal information for certain purposes.
• Data Portability: You can request that we provide you with a copy of your personal information in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us at [email protected].

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website or by sending you an email.