Terms & Condition

Welcome to Soul Serenity Candles! By accessing or using our website, you agree to be bound by these Terms and Conditions, as well as our Privacy Policy.

Use of the Website

• You agree to use the website only for lawful purposes and in a way that does not infringe on the rights of, restrict, or inhibit anyone else’s use and enjoyment of the website.
• You are responsible for maintaining the confidentiality of your account information, including your username and password, and for all activities that occur under your account.

Intellectual Property

• The content, design, and layout of the website, including but not limited to text, graphics, images, and software, are the property of Soul Serenity Candles and are protected by copyright, trademark, and other intellectual property laws.
• You may not modify, copy, distribute, transmit, display, reproduce, or create derivative works from the website or its contents without our prior written consent.

Order and Payments

• All prices displayed on our website are in British Pounds (GBP) and include applicable taxes.
• We accept various payment methods, including credit card and PayPal. Your payment information is securely stored and processed by our trusted payment processor.
• We reserve the right to cancel or refuse any order for any reason, including but not limited to the unavailability of a product, inaccuracies in the product or pricing information, or problems with your payment method.

Shipping and Delivery

• We aim to process and ship all orders within 2-3 business days, but delivery times may vary depending on your location and the shipping method you choose.
• We are not responsible for any delays or issues that may occur during the shipping process, which is handled by our third-party shipping partners.

Returns and Refunds

• You may return any unused, unopened products within 14 days of delivery for a full refund, minus any shipping costs.
• Refunds will be issued to the original payment method used for the purchase.
• Certain products may be subject to different return policies, which will be clearly stated on the product page.

Limitation of Liability

• In no event shall Soul Serenity Candles be liable for any indirect, special, incidental, or consequential damages arising out of or in connection with the use of our website or products.
• Our total liability for any claims related to the website or products shall not exceed the amount you paid for the relevant product or service.

Governing Law and Jurisdiction

• These Terms and Conditions are governed by and construed in accordance with the laws of the United Kingdom.
• Any disputes arising from these Terms and Conditions shall be resolved in the courts of the United Kingdom.

Changes to the Terms and Conditions

• We reserve the right to modify these Terms and Conditions at any time without prior notice.
• It is your responsibility to review these Terms and Conditions periodically for any changes. Continued use of the website after any changes constitutes your acceptance of the revised Terms and Conditions.

If you have any questions or concerns about these Terms and Conditions, please contact us at [email protected].